Information We Collect
Personal Information: We ask you to provide us with personally identifiable information necessary for account registration, security, and transactions. This information may include, but is not limited to, the following:
- Email address
- First name and last name
- Phone number
- Residential Address, City, Postal Code
- Date of birth (to verify legal age)
- Payment details (Bank account/Card information used for deposits and withdrawals)
KYC & Verification Data: To comply with Anti-Money Laundering (AML) regulations, we may ask you to provide documentation to verify your identity and source of funds. This information may include, but is not limited to:
- Valid Passport or National Identity Card / UK Driving Licence
- Proof of Address (Utility bill or bank statement, not older than 3 months)
- Source of Wealth/Source of Funds documentation
Usage Data: We collect information about how you interact with our service, including your IP address, device type, browser type, betting history, and game activity. This helps us optimize performance and detect suspicious behaviour.
Cookies: We use cookies and similar technologies to enhance your browsing experience, track preferences, and collect aggregated data. Please refer to our separate Cookie Policy for detailed information.
How We Use Your Information (Legal Basis)
- To provide and maintain the gaming service, including processing transactions and providing customer support (Contractual Necessity).
- To comply with legal obligations, particularly Anti-Money Laundering (AML) and responsible gambling requirements (Legal Obligation).
- To personalize your experience, offer relevant content, and send promotional offers (Legitimate Interest or Consent).
- To monitor and analyse service usage, detect fraud, and address technical or security issues (Legitimate Interest).
- To communicate with you about your account, security alerts, and service updates (Contractual Necessity).
Information Sharing and Disclosure
We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and conducting security checks (e.g., KYC verification tools). These providers are contractually obligated to protect your data and are limited to using it only for specified purposes.
We may also disclose your personal information if legally required to do so by the UK Gambling Commission, law enforcement agencies, or if we believe in good faith that such action is necessary to comply with legal obligations or protect the rights and safety of Freshbet or our users.
Data Security
We implement robust, state-of-the-art security measures, including advanced SSL encryption, firewall protection, and multi-factor authentication for sensitive internal systems, to safeguard your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
Links to Third-Party Sites
Our Service may contain links to external third-party websites, such as game providers or payment processors. We have no control over the content, privacy policies, or practices of these sites and assume no responsibility for them. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy (Age Limit)
Our website is strictly intended for individuals aged 18 or over. We do not knowingly collect personal information from persons under the age of 18. If we become aware that we have collected data from a child, we will take immediate steps to remove that information and terminate the associated account.
Your GDPR Rights (UK)
Under the UK GDPR and the Data Protection Act 2018, you have the following key rights concerning your personal data:
- The Right of Access (to obtain a copy of your data)
- The Right to Rectification (to correct inaccurate data)
- The Right to Erasure / “To be Forgotten” (to request deletion of data)
- The Right to Object to Processing (e.g., for direct marketing)
- The Right to Restriction of Processing
- The Right to Data Portability (to transfer data to another controller)
- The Right to Withdraw Consent
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in legal requirements or business practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling, please contact us: